How we handle your personal information.

We may collect the following personal information when you interact with us:

• Your name, phone number, email address and suburb;
• Details about your property and painting project, including photos you choose to upload;
• Correspondence with us via phone, email, SMS or our website;
• Information required to prepare quotes, invoices and warranty records.

We only collect information that is reasonably necessary to quote and deliver our painting services. We do not collect sensitive information (such as health or financial account information) through this website.

When you submit our quote request form, the information you provide is stored securely in our database and used to contact you about your project, prepare a quote, and schedule work. Photos you upload are stored in secure cloud storage and used only to help us understand and quote your job.

We use basic spam-prevention measures (including a hidden honeypot field and rate limiting based on a hashed IP address). We do not use these signals for profiling.

Our website may use small text files ("cookies") that are stored on your device to help the site function correctly and to understand how visitors use it. You can disable cookies through your browser settings; some features of the site may not work as intended if cookies are disabled.

Where we use analytics tools, they are configured to collect aggregated, non-identifying information (such as page views and referring sources) so that we can improve the website.

• To respond to enquiries and prepare quotes;
• To schedule, deliver and invoice our services;
• To honour our workmanship warranty;
• To comply with legal, tax and QBCC record-keeping obligations;
• To send occasional service-related communications (never spam).

We do not sell or rent your personal information. We may share limited information with trusted service providers who help us run our business — for example, our email delivery provider, cloud hosting and database provider, and accounting software. These providers are bound by their own privacy obligations.

We may disclose information where required or authorised by law, including to the Queensland Building and Construction Commission (QBCC).

Your information is stored on secure servers operated by our infrastructure provider, with data primarily hosted within Australia or other jurisdictions that provide comparable privacy protections. We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure — including encryption in transit, access controls and secure credentials.

We keep your information only for as long as reasonably necessary for the purposes above, or as required by law (for example, tax records must be kept for at least five years).

You have the right to request access to the personal information we hold about you, and to ask us to correct or delete it. Please email us using the details below and we will respond within a reasonable timeframe.

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve your concerns. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. The most current version will always be published on this page with an updated "last updated" date.

For privacy questions, access requests or complaints:

• YTS PaintPro — Sunshine Coast, Queensland
• Email: info@ytspaintpro.com.au
• Quotes: quote@ytspaintpro.com.au
• Phone: 0410 951 251